104 PERENNIAL HOLDINGS PRIVATE LIMITED Sustainability Report Company’s Targets for FY2024 FY2024 Performance FY2025 Targets Achieved Not Achieved In Progress Social Customer Satisfaction SINGAPORE – Real Estate Perpetual Targets Continue rolling out training programmes to inculcate a service-oriented and safety-first culture Continue rolling out training programmes to inculcate a service-oriented and safety-first culture Continue exploring AEIs for all properties to ensure relevance and competitiveness of all assets to meet the expectations of customers Continue exploring AEIs for all properties to ensure relevance and competitiveness of all assets to meet the expectations of customers CHINA – Real Estate Perpetual Target Roll out training programmes to inculcate a service-oriented culture Roll out training programmes to inculcate a service-oriented culture CHINA – Healthcare Perpetual Target Continue gathering feedback regularly on satisfaction level Continue gathering feedback regularly on satisfaction level Social Health and Safety of Stakeholders | Occupational Health and Safety SINGAPORE – Real Estate Mid-Term Target Continue maintaining validity of bizSAFE Level 3 Certificates across all Centre Management Teams (“CMTs”) Continue maintaining validity of bizSAFE Level 3 Certificates across all CMTs Perpetual Target Zero fatality rate Zero fatality rate
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