OVERVIEW PERFORMANCE SUSTAINABILITY FINANCIALS APPENDIX Company’s Targets for FY2023 FY2023 Performance FY2024 Targets Social Customer Satisfaction CHINA – Real Estate Perpetual Target Roll out training programmes to inculcate a service-oriented culture Achieved Roll out training programmes to inculcate a service-oriented culture CHINA – Healthcare Perpetual Target Continue gathering feedback regularly on satisfaction level Achieved Continue gathering feedback regularly on satisfaction level Social Health and Safety of Stakeholders | Occupational Health and Safety SINGAPORE – Real Estate Mid-Term Target Continue maintaining validity of bizSAFE Level 3 Certificates across all CMTs Achieved Continue maintaining validity of bizSAFE Level 3 Certificates across all CMTs Perpetual Target Zero fatality rate Achieved Zero fatality rate CHINA – Real Estate Perpetual Targets Continue maintaining validity of the Work Safety Standardisation Certificate (Level 3) Achieved Continue maintaining validity of the Work Safety Standardisation Certificate (Level 3) Zero fatality rate Achieved Zero fatality rate CHINA – Healthcare Perpetual Targets Zero incidences of health and safety issues Achieved Zero incidences of health and safety issues Zero fatality rate Achieved Zero fatality rate Governance Business Ethics | Corporate Governance | Compliance with Laws and Regulations Perpetual Targets Comply with guidance in Corporate Governance (“CG”) Report, where applicable Achieved Comply with guidance in CG Report Zero tolerance towards fraud, corruption and unethical actions Achieved Zero tolerance towards fraud, corruption and unethical actions Zero cases of non-compliance with laws and regulations Achieved Zero cases of non-compliance with laws and regulations 97 ANNUAL REPORT 2023
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