Sustainability Report Stakeholders Customers (Tenants, Shoppers, Residents, Patients and Visitors) Business Partners Regulators Why are Our Stakeholders Important? Ensuring customer satisfaction is key to Perennial Holdings’ business. The Company endeavours to enhance customer experience by customising its offerings to best meet their needs Suppliers are crucial in supporting Perennial Holdings in its ongoing pursuit of continuous and sustainable growth Understanding and adhering to all applicable laws and regulations ensure that Perennial Holdings can maintain its operational license Stakeholder Management Strategy Face-to-face meetings (ongoing and annually during contract renewals) Customer service touch points such as on-site walkabouts, service desks, hotlines and general enquiries mailbox (daily) Calls and email correspondence (ongoing) Face-to-face meetings to review feedback and performance (ongoing) Chinese New Year Spring Festival Dinner (annual) Internal management discussions and open communications with authorities (as appropriate) Systematic review, monitoring and tracking of energy and water consumption to ensure compliance with regulations (ongoing) Attend talks, seminars and workshops organised by regulatory agencies (ongoing) Key Area of Focus • Health, safety and security at all properties • Customer satisfaction • Timely payment upon completion of works • Regulatory compliance • Alignment of sustainability • Regulatory compliance • Health and safety standards • Environmental impact of Perennial Holdings’ operations and activities Table 4: Perennial Holdings’ Approach to Stakeholder Engagement Stakeholder Engagement GRI [2-29] Perennial Holdings regularly engages with its stakeholders to build stronger relationships, promote mutual understanding and address various concerns promptly while simultaneously managing any potential negative impact that may arise from expectation shortfalls. The table below outlines the Company’s engagement with its six primary stakeholder groups, management strategy, stakeholder concerns, Perennial Holdings’ responses and how they align with the Company’s value creation objectives. 98 PERENNIAL HOLDINGS PRIVATE LIMITED
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