106 PERENNIAL HOLDINGS PRIVATE LIMITED Sustainability Report Table 4: Perennial Holdings’ Approach to Stakeholder Engagement Stakeholders Customers (Tenants, Shoppers, and Visitors) Business Partners Regulators Why are Our Stakeholders Important? Ensuring customer satisfaction is key to Perennial Holdings’ business. The Company endeavours to enhance customer experience by customising its offerings to best meet their needs Business Partners are crucial in supporting Perennial Holdings in its ongoing pursuit of continuous and sustainable growth Perennial Holdings is committed to understanding and adhering to all applicable laws and regulations Stakeholder Management Strategy Face-to-face meetings (ongoing and annually during contract renewals) Customer service touch points such as on-site walkabouts, service desks, hotlines, and general enquiries mailbox (daily) Calls and email correspondence (ongoing) Face-to-face meetings to review feedback and performance (ongoing) Chinese New Year Spring Festival Dinner (annual) Internal management discussions and open communications with authorities (as appropriate) Systematic review, monitoring and tracking of energy and water consumption to ensure compliance with regulations (ongoing) Participation in talks, seminars and workshops organised by regulatory agencies (ongoing) Key Area of Focus • Health, safety and security at all properties • Customer satisfaction • Timely payment upon completion of works • Regulatory compliance • Alignment of sustainability • Regulatory compliance • Health and safety standards • Environmental impact of Perennial Holdings’ operations and activities Stakeholder Engagement GRI [2-29] Perennial Holdings actively engages with its stakeholders to strengthen relationships, gain deeper insights and promptly address their various concerns. This proactive approach also mitigates any potential negative impacts that may arise from unmet expectations. The table below summarises the Company’s engagement with its six key stakeholder groups, detailing its management strategies, stakeholder concerns, Perennial Holdings’ responses, and how these efforts align with the Company’s value creation objectives.
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