OVERVIEW PERFORMANCE SUSTAINABILITY FINANCIALS APPENDIX 113 ANNUAL REPORT 2024 How does Perennial Holdings manage this? • Tenant Liaison Standard Operating Procedures (“SOPs”) are in place to guide Perennial Holdings on tenant management to achieve improved Customer Satisfaction Who at Perennial Holdings oversees this? • Perennial Corporate Office located at the HQ • CMT located at respective properties • Residents Democratic Management Committee at Fengxian and Hongqiao Highlights of FY2024 • Wellness events at Capitol Singapore and CHIJMES • Christmas and New Year events at Capitol Singapore and CHIJMES SOCIAL Customer Satisfaction GRI [3-3] Perennial Holdings acknowledges the significant impact that a strategic tenant mix and proactive communication strategies have on customer satisfaction and well-being. Consequently, the Company is dedicated to providing an exceptional customer service experience for all end-users, including tenants, shoppers, residents and customers. Each property’s Centre Management Team (“CMT”) is responsible for liaising with tenants and maintaining regular engagement, while collaborating closely with headquarters (“HQ”) to offer resources, support and tailored services for all end-users. For its real estate properties, the respective teams conduct daily walkabouts to evaluate the overall ambience of the property and interact with its various stakeholders. Campaigns for Tenants and Visitors Each year, Perennial Holdings organises a range of events aimed at fostering community engagement and promoting well-being. In FY2024, Capitol Singapore hosted a National Day Outdoor Workout in collaboration with its tenant, REVL National Day Outdoor Workout at Capitol Singapore Origins Wellness Event at CHIJMES Training Singapore. Participants donned red and white attire and were all smiles as they celebrated Singapore’s birthday with a complimentary workout at the Outdoor Plaza of Capitol. Similarly, CHIJMES also organised a wellness event titled “Origins Drink Now Lah!” to promote the health and well-being of its visitors. This refreshing afternoon event featured Pilates classes, bubble tea sampling, massages and goodie bags from Origins. In China, Perennial Jihua Mall in Foshan collaborated with Guangdong TV station to host and broadcast the final event of the Red Star Shines, a poetry recitation and public speaking competition for young students. This event provided a platform for aspiring young speakers to showcase their talents and express their creativity through this talent quest to a broad audience beyond their local communities.
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