114 PERENNIAL HOLDINGS PRIVATE LIMITED Sustainability Report Regular Engagement and Feedback Perennial Holdings is dedicated to fostering a conducive and welcoming environment for its stakeholders through continuous enhancements and upgrading of its properties. By actively engaging with stakeholders to collect feedback, the Company identifies opportunities for improvement within its malls and fosters strong, long-lasting relationships. To effectively connect with stakeholders, Perennial Holdings utilises a variety of feedback channels, including daily walkabouts and survey forms. These methods enable the Company to gather valuable insights and assess the success of its advertising and promotional campaigns, which will be used to enhance future campaigns. These regular interactions ensure that stakeholder concerns are addressed promptly and effectively. Additionally, Perennial Holdings welcomes ad hoc feedback from shoppers regarding their experiences at its malls. Feedback can be submitted through the Concierge service at the respective malls or via electronic forms available on the respective malls’ websites. The Customer Service Teams carefully review the feedback received and escalate relevant issues to the CMT for any necessary corrective actions or improvements. 01 02 03 04 Safety Knowledge Training Employees are trained on fire protection, medicine and food handling and safety hazard identification Policy and Regulations Training Employees are trained and updated on policies and regulations Special Skills Training Employees are trained on caregiving skills such as assisting the elderly in getting up, dressing and bathing Customer Service Training Employees are trained to adopt a warm and courteous serviceoriented attitude towards the elderly residents Poetry Recitation and Public Speaking Competition at Perennial Jihua Mall in Foshan Prioritising Patients in Eldercare and Healthcare Perennial Holdings places the needs, comfort and well-being of patients at the forefront of its healthcare practices. In its eldercare and healthcare operations in China, the Company collaborates with industry players through strategic partnerships and joint ventures to ensure that its integrated real estate and healthcare model remains responsive to market demands and technological advancements. To deliver exceptional eldercare and healthcare services, Perennial Holdings actively seeks feedback from residents of its eldercare and healthcare facilities to assess their satisfaction levels and identify opportunities for improvement. Embracing a patient-centric philosophy, the Company ensures that all eldercare and healthcare facilities provide specialised training to equip staff with the skills necessary to meet the unique needs of each elderly resident and patient. The training programmes offered are outlined below:
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