OVERVIEW PERFORMANCE SUSTAINABILITY FINANCIALS APPENDIX 121 120 PERENNIAL HOLDINGS PRIVATE LIMITED ANNUAL REPORT 2025 Sustainability Report Regular Engagement and Feedback Perennial Holdings is committed to creating a conducive and welcoming environment for its stakeholders by continuously enhancing and upgrading its properties. Through active engagement and regular feedback collection, the Company identifies opportunities for improvement within its malls and strengthens long‑term relationships with its stakeholders. To maintain meaningful connections, Perennial Holdings leverages multiple feedback channels, including daily walkabouts and survey forms. These platforms enable the Company to gather valuable insights and evaluate the effectiveness of its advertising and promotional campaigns, which in turn inform and enhance future initiatives. Regular interactions also help ensure that stakeholder concerns are addressed promptly and effectively. In addition, Perennial Holdings welcomes ad hoc feedback from shoppers regarding their mall experience. Feedback can be submitted via the Concierge service or through an electronic form available on each mall’s website. The Customer Service Teams carefully review all submissions and escalate relevant issues to the CMT for appropriate corrective actions or improvements. Prioritising Patients in Eldercare and Healthcare Perennial Holdings prioritises the comfort, needs and overall well‑being of patients throughout its healthcare operations. In China, the Company strengthens its eldercare and healthcare offerings through strategic partnerships and joint ventures with established industry players, ensuring its integrated healthcare and real estate model remains aligned with market needs and evolving technological advancements. To uphold high service standards, Perennial Holdings regularly collects feedback from residents to gauge satisfaction and identify areas that require further improvements. Guided by a strong commitment to patient‑centred care, the Company equips staff across its eldercare and healthcare facilities with specialised training designed to meet the unique requirements of elderly residents and patients. An overview of the training programmes provided is outlined below: 02 03 04 Safety Knowledge Training Employees are trained on fire protection, medicine and food handling and safety hazard identification Policy and Regulations Training Employees are trained and updated on policies and regulations Special Skills Training Employees are trained on caregiving skills, such as assisting the elderly in getting up, dressing and bathing Customer Service Training Employees are trained to adopt a warm and courteous serviceoriented attitude towards the elderly residents 01 Perennial Holdings is proactive in ensuring that elderly residents and patients in its eldercare homes enjoy a high quality of life. To foster meaningful engagement and emotional well-being, the homes regularly organise a variety of activities, including baking sessions, calligraphy, arts and crafts, and birthday celebrations. Festive occasions are also celebrated with large-scale events during traditional Chinese festivals such as the Spring Festival, Dragon Boat Festival and Mid-Autumn Festival. These celebrations help strengthen community bonds and bring joy to the residents. For residents who are mobile, periodic excursions are arranged to promote both mental and physical well‑being. These outings offer opportunities for social interaction, enrichment and a refreshing change of environment, further supporting a vibrant and fulfilling living experience. SPOTLIGHT: Enriching Elderly Residents’ Lives Through Activities at Eldercare Homes in China Residents baking at Xiehe Eldercare Xijiao Calligraphy interest group at Yixian Eldercare Fengxian Spring Festival at Renshoutang Eldercare Hongqiao Arts and craft session at Yixian Eldercare Fengxian Birthday celebration for residents of Yixian Eldercare Fengxian Dexterity awareness activity at Renshoutang Eldercare Hongqiao Outdoor excursion for residents of Yixian Eldercare Fengxian
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