108 PERENNIAL HOLDINGS PRIVATE LIMITED Sustainability Report Stakeholders Customers (Tenants, Shoppers, and Visitors) Business Partners Regulators Perennial Holdings’ Response • Regularly review health and safety measures, including emergency processes and response plans conducted by project managers and property management teams • Formulate crucial strategic decisions on product and service offerings based on the understanding of customers’ perspectives and expectations • Monitor payments by procurement and finance department closely • Continue to comply with relevant laws and regulations, adhere to code of conduct, policies, and implement formalised reporting channels • Continuous commitment to sustainability practices • Comply with all relevant laws, regulations, adhere to code of conduct, policies, and implement formalised channels of reporting • Established a robust CG framework • Implemented health and safety measures for both customers and employees • Strictly monitor energy and water usage to ensure efficiency ESG Factors 1 Customer Satisfaction 2 Health and Safety of Stakeholders 2 Health and Safety of Stakeholders 2 Health and Safety of Stakeholders 4 Corporate Governance 5 Compliance with Laws and Regulations Reference to the Report Customer Satisfaction (pg.113) Supplier Management (pg.120) Governance (pg.130) Alignment with Value Creation Objectives Quality products and services in a safe environment Mutually beneficial long-term partnerships Compliance with quality standards and regulatory requirements, strong governance culture
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